Why you should whitelist Bevica emails

Here at TVision we regularly communicate with existing and prospective customers via email. Unfortunately, on occasion some of our customers say “you didn’t email us about…”. After a bit of investigation, we discover that we did email them, but the email ended up in a junk folder. Find out how to whitelist Bevica and TVision emails using different email providers below, and what you need to whitelist to make sure you receive our emails.

What does “whitelist” mean?

Whitelisting an email is the process whereby you tell your email provider that you want emails from a particular sender to be allowed into your inbox, rather than them being filtered into your junk/spam/clutter folder.

Why should you whitelist our emails?

It is a well-known fact, that most inboxes receive a high number of emails on a daily basis that need deleting. However, there are some important emails that you do need to read. It is therefore important to whitelist these email senders to ensure that valuable information does not fall through the cracks.

What should you whitelist to ensure you get TVision and Bevica emails in your inbox?

As from 1 April, TVision Technology is moving to a new e-marketing service provider and all emails will come from either three TVision sub-domains or three Bevica sub-domains. To ensure that you continue to receive all of TVision Technology’s emails, please make sure you whitelist all of our new sub-domains either at an individual or at group/company level.

The new Bevica sub-domains are:

Sub-domain	Examples of Bevica emails sent from this sub-domain
@corp.bevica.com	Corporate updates (including price increases, service updates, business critical information, etc.)
@news.bevica.com	Bevica Matters – our monthly newsletter for our Bevica customers
@learn.bevica.com	Event and webinar invitations

The new TVision sub-domains are:

Sub-domain	Examples of TVision emails sent from this sub-domain
@corp.tvisiontech.co.uk	Corporate updates (including price increases, service updates, business critical information, etc.)
@news.tvisiontech.co.uk	TVision Matters – our monthly newsletter for our NAV and Business Central customers
@learn.tvisiontech.co.uk	Event and webinar invitations

How do you whitelist in Outlook 20XX?

1. Type Junk into your Search
2. Select Junk Email Options from the list
3. Select Safe Senders
4. Click on Add and then add one of the TVision or Bevica sub-domains above
5. Click OK
6. Repeat steps 4 and 5 for the other sub-domains
7. Click Apply.

Alternatively, you can check your junk mail for a message from TVision.

1. Select the message from TVision
2. Right-click the selected message
3. Choose Junk
4. Click on Never Block Sender’s Domain (@example.com).

How do you whitelist in Outlook.com?

1. Open a TVision email in your junk folder
2. There will be an alert message saying “Parts of this message have been blocked for your safety”.
3. Click the link, “I trust sender@domain.com. Always show content.”

How do you whitelist in Apple mail (OS X and iOS devices)?

1. Open a TVision email in your junk folder
2. Click on the From or Reply to on an email message and choose “Add to Contacts” or “Add to VIPs”.

How do you whitelist in Gmail?

In Gmail, emails appear in the Primary, Social or Promotions Tab.

1. Drag and drop the email message from either the Social or Promotions Tab to the Primary Tab.
2. The message alert, “This conversation has been moved to Primary. Do this for all future messages from sender@domain.com” will appear. Click Yes.

For more information

For more information about our communications with existing and prospective customers and how you can subscribe to and receive emails from us, please contact us directly.