Raising a glass to digital transformation with Bevica

About Chapel Down

  • The UK’s leading and largest winemaker
  • Based in Kent, with vineyards spanning over 1,000 acres
  • Wines are internationally recognised and have won multiple industry awards, including Decanter’s ‘Best in Show’ for Rosé (2024) and WineGB ‘Supreme Champion’ for Kit’s Coty Coeur de Cuvée 2016 (2024)
  • Sells approximately 1.5 million bottles per year across the UK via off-trade, on-trade, and direct-to-consumer channels
  • Exports to several international markets

The challenge

Before moving to Bevica, Chapel Down had an on-premise ERP solution that struggled to keep pace with the business’s clear growth aspirations.

The finance and operations teams were juggling multiple platforms, leading to inefficiencies, duplication of effort and limited visibility across the business. Manual processes were time-consuming and error-prone and reporting lacked the agility needed for strategic decision-making.

The solution

When Chapel Down set out to modernise their operations, they cast the net wide – reviewing eight different system options. After a thorough evaluation, they shortlisted four platforms that showed promise in meeting their operational and sector-specific needs. Chapel Down decided on Bevica for its deep drinks industry functionality, seamless integration with Shopify, and proven scalability.

Bevica, delivered by TVT, was implemented in two phases: core ERP go-live in January, followed by Shopify integration three months later. Project governance was strengthened by Chapel Down using an external PMO, who worked closely alongside TVT working and Chapel Down’s internal super users to manage timelines and mitigate risks.

The implementation was not without its challenges. Designing the system while simultaneously learning its capabilities proved demanding, especially as both Chapel Down and the Bevica implementation team at TVT were navigating each other’s ways of working for the first time. However, this was met with a highly collaborative approach. Regular check-ins, open communication, and a shared commitment to problem-solving helped the teams adapt quickly and resolve issues as they arose.

Chapel Down

"The move to Bevica has been transformational. It’s given us a single source of truth, streamlined our operations, and revolutionised our reporting — dramatically improving how we run and inform the business."

Chapel Down

The results

  • Streamlined processes: Real-time reporting thanks to automated financial posting between Shopify and Bevica.
  • Reduced manual input: With Bevica, manual report creation and sales order imports are a thing of the past, freeing up the team for strategic work.
  • Increased time efficiency: Bevica’s semi-automated duty management, cost of sales, W1 and VAT reporting save the team 2-3 days every month.
  • Faster, more insightful reporting: Weekly sales reports that used to take up to two hours are now generated at the press of a button.
  • Improved transparency and communication: Seamless CRM integration with Bevica delivers better visibility of customer and financial data.

About Bevica

Bevica is a powerful best practice cloud-based ERP (Enterprise Resource Planning solution that has been developed over the last 20 years to help businesses in the drinks industry, such as yourselves, to manage and gain insight from every part of their business.

Powered, by Microsoft Dynamics 365 Business Central, Bevica is a modern and user friendly system that offers innovative and dynamic businesses in the drinks industry complete control over their finance and accounting, seamless supply chain management, and effective management of their duty and VAT responsibilities.